PRIVACY & COOKIES POLICY

Last updated: October 23, 2025

This Privacy & Cookies Policy explains how Red Raven Communications (“company,” “we,” “us,” or “our”) collects, uses, and safeguards information you provide through www.redravencommunications.com, its subdomains, and affiliated platforms, as well as our official accounts and pages on LinkedIn®, Instagram®, Facebook®, and other social media platforms (collectively, the “Sites”).

By accessing or using any of these Sites, you consent to the terms of this Privacy Policy. If you have questions or concerns about this policy, please contact us using the information provided at the end of this page. We also encourage you to review our Terms and Conditions of Use, which govern your use of our Sites and services.

1. Information We Collect

Unless otherwise stated, we only collect information that is reasonably necessary to provide our services or respond to your inquiries.

A. Information You Voluntarily Provide

We may collect personal information that you choose to share with us when you:
- Subscribe to our newsletter or mailing list (such as your name and email address).
- Schedule a discovery call or complete a contact form (such as your name, email address, business name, website, and information about your goals or challenges).
- Engage our consulting or copywriting services (including billing and payment details handled through secure third-party processors).
Providing this information is voluntary; however, not providing certain details may limit your ability to access some services or receive requested information.

B. Information Automatically Collected

When you visit our website, certain technical information about your device and browsing behavior may be automatically collected, including your IP address, browser type, operating system, access times, and the referring website address. This data is gathered through cookies and analytics tools (such as Google Analytics) to help us understand how visitors use the site, improve functionality, monitor performance, and ensure the website operates securely and in compliance with our Terms of Use. We typically do not use this information to personally identify you, but it may be associated with other data when necessary to protect our services or comply with the law.

C. Data Minimization

We only collect the information reasonably required to deliver our services or communicate with you. We will never require you to provide consent for unnecessary data processing as a condition of doing business with us.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and help us understand how visitors interact with our content. This section explains what cookies are, how we use them, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and collect anonymous information about site usage.

Types of Cookies We Use

- Essential Cookies: These are required for the website to function. They enable basic features such as page navigation, form submission, and security.
- Performance and Analytics Cookies: These help us understand how visitors use our site by collecting anonymous data (for example, which pages are visited most often). This information helps us improve our site’s performance and content.
- Functional Cookies: These allow the site to remember choices you’ve made—such as your name or preferences when filling out forms—so you don’t have to re-enter them on future visits.
We do not use cookies for targeted advertising, nor do we sell or share cookie data with third parties for marketing purposes.

How We Use This Information

Cookie data is used solely to improve the performance, design, and user experience of our website. It helps us troubleshoot issues, measure engagement, and ensure the site functions as intended.

Managing or Disabling Cookies

You can control or delete cookies through your browser settings. Most web browsers allow you to:
- View which cookies are stored on your device
- Delete existing cookies
- Block cookies from being placed
- Receive alerts before cookies are stored

For guidance on managing cookies, visit your browser’s help pages:
- Google Chrome
- Apple Safari
- Mozilla Firefox
- Microsoft Edge

Cookie Consent

If you are located in a region that requires cookie consent (such as the European Union or United Kingdom), a banner will appear when you first visit our site allowing you to accept or reject non-essential cookies. Your selection can be changed at any time.

3. How We Use Your Information

We use the information we collect to:
• Provide and manage our services.
• Respond to inquiries and send updates or newsletters.
• Improve website functionality and user experience.
• Process payments securely through Stripe or other approved methods.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited data with third-party providers such as Mailchimp (for newsletters) and Stripe (for payment processing) as necessary to perform our services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no online transmission or storage system can be guaranteed 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To make a request, contact us at hello@redravencommunications.com.

7. Do Not Sell or Share My Personal Information

Red Raven Communications does not sell personal information. Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information. We use limited analytics and service cookies to improve functionality and performance but do not share this data for marketing or resale purposes.

If you wish to exercise your rights under California law, including requesting access, deletion, or opting out of the sale or sharing of personal information, please contact us at hello@redravencommunications.com with the subject line “CCPA Request.”Third-Party Services.

8. Third Party Services

Our website integrates with third-party services, including but not limited to Google Analytics, Mailchimp, and Stripe. These providers have their own privacy policies governing how they handle your information.

9. Payments and Transactions

Payments for consulting and copywriting services may be made online through secure third-party platforms such as Stripe or offline via direct invoice, check, or other agreed methods. We do not store or process complete payment information on our servers.

10. Governing Law

This Privacy Policy is governed by the laws of the State of California, United States.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated 'Last Updated' date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@redravencommunications.com.